Privacy policy

Who we are

“We”, “us” and “Cleareo” on this page mean Cleareo, the business that runs cleareo.io. Email: hello@trycleareo.com.

We work with independent local practices in the United States, the United Kingdom and Australia (chiropractors, physical therapists, optometrists, dentists, massage and spa businesses, vets and similar). This page explains what information we hold, why, and what you can do about it.

If we emailed your practice

We may contact your practice by email using:

• Business contact details your practice published on its own website or Google listing, such as the practice name, a contact name and a business email address.
• Public facts about your website, such as how fast it loads, how it is laid out and screenshots of it.
• Public facts about your Google listing, such as your rating, review count and hours.

We use this only to contact you about our services. We never sell it, and we don’t share it except with the service providers described below.

To opt out, reply “no” to any of our emails or write to hello@trycleareo.com. Opt-outs are permanent and apply across every Cleareo inbox, so you won’t hear from us again.

We keep this information while our outreach campaign is running, and we delete it sooner if you ask.

Private pages made for your practice

Some emails link to a page made for one practice (an audit or a homepage mockup, at addresses starting cleareo.io/for/ or cleareo.io/demo/). These pages are not listed in search engines. When one is opened we record which practice’s page it was, the time, the type of browser, the country the visit came from and whether it looked like a person or an automated email scanner. We don’t store your IP address. We get an email alert the first time a page is opened each day, so we know it was seen.

Any reply form on these pages sends your message to our inbox. Contact forms inside a mockup of your own site send to your practice’s own email address, not to us.

If you visit cleareo.io

• No cookies, analytics or ad trackers. This site doesn’t set cookies and doesn’t run analytics, advertising or social-media tracking code.
• Request forms. If you use the free mockup form, we receive your website address, name, business name and city, email address and any message you add. If you use the free audit form, we receive your website address, business name and location, and email address. It is delivered to our inbox. We use it only to reply to you.

If you become a client

We keep the details needed to do the work and get paid: your name, practice details, the content and photos you send us, our emails and the invoices. Payments are made through a PayPal invoice, and PayPal handles your payment details; we never see your card or bank details. Any access you give us, such as to your Google listing or hosting, is used only for the work and you can remove it at any time.

Patient information

We never receive patient information. Forms on the sites we build send to your practice’s own email or tools, not to us. Please don’t send us patient details.

Who we share information with

Trusted service providers help us run email, payments and the website. Each one gets only the information it needs to do that job, and uses it only for that.

We don’t sell information to anyone. We would disclose it only if the law required us to.

Where your information is handled

We work from India, and our service providers store data in the US and elsewhere. By contacting us or using our services you understand your information will be handled outside your own state or country.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to delete it, by writing to hello@trycleareo.com. We’ll reply within a week. We may keep a short note of your email address after deleting the rest, so we can make sure you are never contacted again.

Children

Our services are for businesses. We don’t knowingly collect information about children.

Changes

If we change this policy we’ll update it here and change the date at the top.