Refund policy

The short version

If you aren’t happy with the first full draft of your new website, tell us within 7 days of receiving it, before sending any change requests, and you get the whole deposit back. Once you approve the finished site and pay the final 50%, payments aren’t refundable.

Free things cost nothing

The audit of your website and Google listing, and the homepage mockup we make before you pay anything, are free. There is nothing to refund and nothing you owe if you decide not to go ahead.

How payment works

• The rebuild is $499, one time, for up to 8 pages, plus $49 per extra page. It includes updating your Google Business Profile.
• You pay a 50% deposit after you approve the homepage mockup. Pay by card or PayPal through a PayPal invoice in USD.
• You pay the other 50% after you approve the finished site, before it is handed over.

Getting your deposit back

When we send the first full draft of the site, tell us if you’re not happy with it, within 7 days of receiving it and before sending any change requests. We’ll refund the whole deposit to the account you paid from, and you won’t owe anything else. Just email hello@trycleareo.com.

If a project goes quiet

If we haven’t heard from you, we check in after 30 days. After 60 days without a reply, the project closes and the deposit is kept.

After final approval

You get two rounds of changes, so there is room to get the site right before you sign it off. Once you approve the finished site and pay the final 50%, the site and its files become yours and the payments are final. If anything we built breaks in the first 30 days after launch, we fix it free.

Questions

Email hello@trycleareo.com. The full terms are on the terms page.